Payment error

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Hi Tessa, Thanks for your question. The basic income multiple payments issue was a glitch in our system that occurred earlier in the week. It took a few days for our developers to correct because rat

Everyone in the red?

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Hi Stephen, Thanks for reaching out about this issue! I've just had a look at your account and it appears your students are in overdraft due to a glitch in our system with Basic Income that occurred

Weekly Income

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Hi Melanie, You haven't done anything wrong! There was a glitch in our system that caused multiple basic income payments on Monday. The good news is that our developers are already on top of it. They

Income not appearing?

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Hi Ivan, Thanks for letting us know! We're aware of this issue and working hard to get it fixed as soon as possible. In the meantime, I'd recommend making a quick one-off payment to your whole class

Group Totals

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Hi there Luke, Great question! Groups are primarily used for teachers to easily pay several students in one go, rather than having to select them individually or as a whole class. Unfortunately there

How do I delete an automatic payment set up by the teacher?

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Hi Rachel, It looks like you've enabled your 'Basic Income' module for $250 to be paid to student accounts every Friday. As this module only has a weekly option, I'd first recommend clicking the butt

Student transactions

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Hi Hayley, Thanks for reaching out about this! Unfortunately, it's a bug that's affected all basic income and charity donations, but the good news it that our developers are already on top of it this

Unlocking Achievements

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Hi Angela, Appreciate you reaching out to let us know. This issue seems to have popped up as a bug again. I've confirmed that several of your students have made donations, but not received the Making

Payment for private drivers.

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Hi Ebony, Thanks for letting us know about this issue. Unfortunately we're having an issue with daily income for private divers across many classrooms at the moment. Normally, students should be able

Daily Payments not going through

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Hi Jessica, Thanks for reaching out- I'm happy to help! By looking at your student CVs, it appears they've only been employed in jobs for 8 days, meaning they wouldn't have been working a full week t

Rental payments

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Hi there Natasha - thanks for your message. Once students have purchased a property, they should start to earn rental income on them. I can definitely look into this for you. I will send you an email

Unable to claim private driving payments

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Hi Kate, Thanks for bringing this to our attention. It seems to be an issue across several classrooms at the moment and our developers are working hard to get it back to running as normal. We'll be