Community

Personal loan error

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Hi Rebecca, Thanks for bringing this to our attention. I've sent you an email to gather a bit more information so our developers can look into it further for you. Cheers, Madeleine

Part time job payment

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Hi Katrina, That's a really good question! As the 'Careers & Employment' module is set up, both full time and part time jobs only have the option for students to be paid on either a weekly or daily b

Automatic Payment

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Hi Sarah, Thanks for reaching out! I just had a look at your account and it doesn't appear that you have the basic income, expenses or careers & employment modules enabled. However, I'm able to see t

Differentiated Expenses

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Kia ora! Good question. While the expenses that are set up through the 'Expenses' module will be the same for all students, there are two ways you could go about making this fair. 1- Keep the fees i

Weekly Expenses - checking payments, & once off payments

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Hi Sarah, Great questions! Students have 7 days to set up their expenses for the first time, after you've made them active. It looks like most of the students in your class are yet to do this, but

Weekly Payments

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Hi

Class Savings Account

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Hi Adam, This is a really good suggestion! It sounds like you've already tried a few workarounds, but I can see how they don't completely solve what you're trying to do. We love ideas around how th

Is it possible to have a cash code system implemented in banqer?

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Hi Nicolai, Thanks for reaching out with a great feature suggestion! I've added it to our list of future platform improvements, which we review periodically. We love to hear about ways that would mak

Payment error

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Hi Tessa, Thanks for your question. The basic income multiple payments issue was a glitch in our system that occurred earlier in the week. It took a few days for our developers to correct because rat

Everyone in the red?

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Hi Stephen, Thanks for reaching out about this issue! I've just had a look at your account and it appears your students are in overdraft due to a glitch in our system with Basic Income that occurred

Weekly Income

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Hi Melanie, You haven't done anything wrong! There was a glitch in our system that caused multiple basic income payments on Monday. The good news is that our developers are already on top of it. They

Income not appearing?

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Hi Ivan, Thanks for letting us know! We're aware of this issue and working hard to get it fixed as soon as possible. In the meantime, I'd recommend making a quick one-off payment to your whole class

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