Personal loan error

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Hi Rebecca, Thanks for bringing this to our attention. I've sent you an email to gather a bit more information so our developers can look into it further for you. Cheers, Madeleine

Automatic Payment

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Hi Sarah, Thanks for reaching out! I just had a look at your account and it doesn't appear that you have the basic income, expenses or careers & employment modules enabled. However, I'm able to see t

Weekly Payments

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Hi

Is it possible to have a cash code system implemented in banqer?

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Hi Nicolai, Thanks for reaching out with a great feature suggestion! I've added it to our list of future platform improvements, which we review periodically. We love to hear about ways that would mak

Payment error

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Hi Tessa, Thanks for your question. The basic income multiple payments issue was a glitch in our system that occurred earlier in the week. It took a few days for our developers to correct because rat

Everyone in the red?

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Hi Stephen, Thanks for reaching out about this issue! I've just had a look at your account and it appears your students are in overdraft due to a glitch in our system with Basic Income that occurred

How do I delete an automatic payment set up by the teacher?

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Hi Rachel, It looks like you've enabled your 'Basic Income' module for $250 to be paid to student accounts every Friday. As this module only has a weekly option, I'd first recommend clicking the butt

Student transactions

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Hi Hayley, Thanks for reaching out about this! Unfortunately, it's a bug that's affected all basic income and charity donations, but the good news it that our developers are already on top of it this

Can I add students to existing automatic payments?

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Yes, if you want to go with using the 'Income & Expenses' module instead of payments/debits through the 'Payments & Transfers' tab, you should delete those original automatic payments/debits.

How do my students deposit paper money into their accounts?

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Hi Natalie, Thanks for your message! The easiest way to deposit money into the students accounts is through the 'Payments and Transfers' tab on your teacher dashboard. Here you can pay your student

How do we cancel the automatic payments the children have set up?

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Hi Frances, I took a quick look at your account and it seems to me that one student who previously had a $20 daily automatic payment to another student might have deleted that automatic payment from

Students Not Paid Weekly Income + can you reverse arranged overdraft, my student no longer wishes to have it?

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Hi Kelly, I'll have a look at your account now and reach out via email to get more information from you about the problem if needed. Cheers, Madeleine